Fifty percent of call centers that do not utilize cloud tech reported they would begin using it before 2020 comes to a close. Why? To have an omnichannel avenue regarding customer service.
Basically, antiquated, dated call center tech can’t keep pace with the needs caused by COVID-19 and the special demands and strains these times have brought to light and compounded.
When stood up in comparison to cloud-based contact center software, on-site choices have deep issues including integration barriers, no all-in-one offered, clunky use, struggles with execution — all of such can cause decline in efficiency rather than supporting it.
In review, cloud contact center software wins easily with raised functionality with more agile deployment. The primary focus can then stay where it needs to — on CustEx and exceeding expectations. Also, a cloud-based contact center option benefits in the decline of both cost and downtime.
Click here to learn in detail about the 8 benefits of a cloud-based contact center.
