Hefty recurring software license fees and long-term call center software contracts are headed towards extinction. The traditional contact center software pricing model is soon to be obsolete!
Over the last four years, we at Qubicles have talked with companies that are so tired of being charged high-priced software license fees for agents/employees who don’t even show up for work! And whether they are in a 12, 24, or 36 month contract, they still have to pay.
Also, don’t start on peak period staffing and or lulls in your business…with the traditional contact center contracts you still must pay for the software licenses and even software maintenance fees for that matter. Instead, now the market is demanding more “pay-as-you-go” or usage models. It truly helps reduce costs.
Where we have really found a huge impact is with companies who experience peaks and valleys in the business. For a large retail company who does 60% of their annual sales in November and December every year, they have to ramp up for the expected increase in call volume with new or temporary call center resources. Whether it’s a holiday peak period or a lull over the summer time, you still have to pay for unnecessary and costly contact center software license fees. This holds true in other industries such as healthcare during open enrollment, and seasonal political outbound campaigns.
At Qubicles (formerly Fenero), we have been doing this for seven years already! You simply log into our cloud-based contact center platform and pay two cents per minute for your usage. We don’t care if you have 10 agents that day sign into your call center or 100! You only pay for what you consume, and this has a huge impact on your bottom line. In the call center business, margins and providing a superior customer experience are everything!
By choosing Qubicles, you save on your contact center software costs for as long as you like! If you have any questions, please email us at info@qubicles.io. Registration takes less than 2 minutes to complete. Zero upfront costs.
Register today at qubicles.io.
